Privacy Policy
This privacy policy outlines how Fuji Mountain Guides handles the personal information provided by our customers. Please read through this privacy policy to gain an understanding of what type of information is collected, how it is gathered, and the use of this information/data. Customers who use Fuji Mountain Guides services are treated as having understood and agreed to the content of this privacy policy.
- We collect the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, approximate location, IP address, and information volunteered by the consumer (such as survey information and/or site registrations).The information we collect is used to improve the content of our Web pages and the quality of our service.
- We ask for information such as your name, company name, email address, billing address and credit card information for purchases. We use collected information for the following general purposes: services provision, billing, identification and authentication, services improvement, contact, and research.
- A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a website’s computers and stored on your computer’s hard drive. Cookies are required to use our service. Cookies are used for different purposes. They allow you to be recognized as the same user across the pages of a website, between websites or when you use an app. The types of information that we collect through cookies include IP address; device ID; viewed pages; browser type; browsing information; operating system; internet service provider; timestamp; whether you have responded to an advertisement; the referring URL; and features used or activities engaged in within the website.We use cookies to record current session information, but do not use permanent cookies.
- We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the services provided. Although we own the code, databases and all rights to the application, you retain all rights to your data.
- We may update this policy and will notify you about significant changes in how we treat personal information by sending a notice to the primary email address specified for your account or by placing a prominent notice on our site.
GDPR (General Data Protection Regulation)
GDPR came into effect on 25 May 2018 and it sets out to bolster the rights citizens of the EU have over their data which is held by companies. The regulation aims to give people greater power over their data and make companies more transparent in how they deal with people's data. GDPR applies to almost every organization. If you control or process personal data relating to EU residents – whether they're customers or your own staff – you now have to do so in a way that complies with GDPR.
Organizations don't have to be based in the EU to be bound by GDPR. They only need to be processing or holding data on EU residents in order for GDPR to apply to them.
How we comply
Organizations don't have to be based in the EU to be bound by GDPR. They only need to be processing or holding data on EU residents in order for GDPR to apply to them.
How we comply
- Right of access: Individuals can ask to see the information we have stored about them.
- Right to recertification: In certain circumstances, Individuals can ask us to have the data we have stored about them updated.
- Right to erasure: In certain circumstances, individuals can ask to have their data erased.
- Right to restrict processing: In certain circumstances, individuals can ask us to stop processing their data. When they do, we will delete their data.
- Right to data portability: Individuals can ask to have their data sent to another Data Controller. You can honor those requests by sending the data via CSV after export from Japan Ski Tours/Fuji Mountain Guides.
Collection and Use of Personal Data
Fuji Mountain Guides provides various products services to its customers, some of whom are EU citizens. FMG collects personal data from individuals when they purchase our products, fill out a form on our website, complete surveys, request information, or otherwise communicate with us.
The personal data that we collect may vary based on the customer’s interaction with our website and request for our services. Generally, Fuji Mountain Guides collects contact information, including names, email and physical addresses, phone numbers, company names and more. We also collect payment information including credit card information.
When Fuji Mountain Guides customers or non-customers use our services or website online, we will collect their IP address and browser type, along with contact information and any other information that the person chooses to submit through our website.
The information that we collect from customers is used for selling the products and services they buy from us, managing transactions, reporting, invoicing, other operations related to providing services and products to our customers.
Fuji Mountain Guides also serves its customers as a service provider. In our capacity as a service provider, we will receive, store, and/or process personal data. In such cases, we are acting as a data processor and will process the personal information on behalf of and under the direction of our partners and/or agents. This information can include your name, contact details, payment details, the names of the guests traveling with you and any preferences or other information you specified when you made your booking. The information that we collect from our customers in this capacity is used for managing transactions, reporting, invoicing, other operations related to providing services to our customers.
Fuji Mountain Guides uses the personal data that we collect from our customers for the following business purposes, without limitation:
FMG does not disclose personal information to third parties for purposes that are materially different than what it was originally collected for. We do not sell or rent your personal data in any circumstances. Should this change in the future, we will provide individuals with the option to opt-out.
The personal data that we collect may vary based on the customer’s interaction with our website and request for our services. Generally, Fuji Mountain Guides collects contact information, including names, email and physical addresses, phone numbers, company names and more. We also collect payment information including credit card information.
When Fuji Mountain Guides customers or non-customers use our services or website online, we will collect their IP address and browser type, along with contact information and any other information that the person chooses to submit through our website.
The information that we collect from customers is used for selling the products and services they buy from us, managing transactions, reporting, invoicing, other operations related to providing services and products to our customers.
Fuji Mountain Guides also serves its customers as a service provider. In our capacity as a service provider, we will receive, store, and/or process personal data. In such cases, we are acting as a data processor and will process the personal information on behalf of and under the direction of our partners and/or agents. This information can include your name, contact details, payment details, the names of the guests traveling with you and any preferences or other information you specified when you made your booking. The information that we collect from our customers in this capacity is used for managing transactions, reporting, invoicing, other operations related to providing services to our customers.
Fuji Mountain Guides uses the personal data that we collect from our customers for the following business purposes, without limitation:
- maintaining and supporting our products, delivering and providing the requested products/services, and complying with our contractual obligations (including managing transactions, reporting, invoices, and other operations related to providing products/services to a customer)
- satisfying governmental reporting, tax, and other requirements
- storing and processing data in computer databases and servers
- verifying identity
- as requested by our customers
- for other business-related purposes permitted or required under applicable local law and regulation
- as required by law.
FMG does not disclose personal information to third parties for purposes that are materially different than what it was originally collected for. We do not sell or rent your personal data in any circumstances. Should this change in the future, we will provide individuals with the option to opt-out.
Right to Access, Change, or Delete Personal Data
Right to Access - Customers have the right to know what personal data about them is included in the databases and to ensure that such personal data is accurate and relevant for the purposes for which FMG collected it. Customers may request to review their own personal data stored in the databases and correct, erase, or block any data that is incorrect, as permitted by applicable law and Fuji mMountain Guide policies.
Requests for Personal Data - FMG will track each of the following and will provide notice to the appropriate parties under law and contract when either of the following circumstances arise: (a) legally binding request for disclosure of the personal data by a law enforcement authority unless prohibited by law or regulation; or (b) requests received from the Data Subject. If Fuji Mountain Guides receives a request for access to his/her personal data from a customer, then, unless otherwise required under law or by contract with such customer, Fuji Mountain Guides will refer such Data Subject to the customer.
Satisfying Requests for Access, Modifications, and Corrections - Fuji Mountain Guides will endeavor to respond in a timely manner to all reasonable written requests to view, modify, or inactivate personal data.
Changes to this Policy
This policy may be amended from time to time consistent with applicable data protection and privacy laws and principles. We will notify our customers if we make changes that materially affect the way we handle personal data previously collected, and we will allow them to choose whether their personal data may be used in any materially different manner.
Requests for Personal Data - FMG will track each of the following and will provide notice to the appropriate parties under law and contract when either of the following circumstances arise: (a) legally binding request for disclosure of the personal data by a law enforcement authority unless prohibited by law or regulation; or (b) requests received from the Data Subject. If Fuji Mountain Guides receives a request for access to his/her personal data from a customer, then, unless otherwise required under law or by contract with such customer, Fuji Mountain Guides will refer such Data Subject to the customer.
Satisfying Requests for Access, Modifications, and Corrections - Fuji Mountain Guides will endeavor to respond in a timely manner to all reasonable written requests to view, modify, or inactivate personal data.
Changes to this Policy
This policy may be amended from time to time consistent with applicable data protection and privacy laws and principles. We will notify our customers if we make changes that materially affect the way we handle personal data previously collected, and we will allow them to choose whether their personal data may be used in any materially different manner.
Contact Us
If you have any questions about this Privacy Statement or about our processing of your personal data, please contact us at [email protected] and we’ll get right back to you.
